Giant Warranty

Prerequisite for Bike Warranty :

Bike registration should be done on www.giantbikesnepal.com within 15 days of purchase, failing to which warranty will not be applicable

Warranty of five years for-
  • Bicycle frame (Expect for downhill)
  • Rigid fork
Warranty of three years for-
  • Bicycle frame for a downhill bike.
Warranty of one-year for
  • Decal.
  • All other original parts (excluding non-Giant brand parts, all non-Giant brand parts shall be covered exclusively by the stated warranty of their original manufacturer)
Exception-
  • Normal wear and tear on parts such as tires, chains, brakes, cables, and gearwheels.
  • Bicycles serviced by other than an Authorized Giant Dealer.
  • Modifications from the original condition.
  • Use of the bicycle for abnormal, competition, and /or commercial activities or for purpose other than those for which the bicycle was designed.
  • Damage caused by failing to follow the owner’s manual.
  • Decal damage resulting from taking part in competitions, jumping, downhill, and/or training for such activities or events or as a result of exposing the bike to, or riding the bike in, severe conditions or climates.
Warranty Policy
  • Bike registration should be done within 15 days of purchase if not registered then the claim will be rejected
  • Always Keep the purchase invoice!
  • Take the complete bike photo
  • Provide clear rider information and ride situation.
  • Height
  • Weight
  • Ride frequency Riding situation
  • On/Off-Road
  • How far did the rider ride this bike?
How to claim?

Download the form.

Exception
The case would be rejected by
  • Out of warranty
  • Incorrect tool using
  • The case caused by an external force
  • Shipping damage or improper storage way

GEAR WARRANTY POLICY

  • Giant Own Brand Components
  • Contact SLR, Contact SL, Contact, Connect model serial.
  • Giant Wheel system
  • SLR, SL, CXR, TRX, XCR model serial.
  • Giant Contact Switch Dropper Post
Warranty of 3 Month for-
  • Giant Own Brand products
  • Bike Gear, Rider Gear, Service Gear.

IMPORTANT: Write down your Giant bicycle model and serial number for your records. Check with your Authorized Giant Dealer to determine the serial number location. Put your receipt of sale or proof of purchase in this manual for reference. This record will also help you with any police investigation or insurance claim.

• Model Number
• Serial Number
• Colour
• Date of Purchased
• Dealer Name
• Dealer Address

Note: Giant Bicycle, Inc., cannot guarantee individual records of serial numbers. If there is loss or theft, your personal records will be needed. Your bill of safe should be kept for any warranty service.

Position of the Frame Serial Number
You will find the frame number of your Giant bicycle on the seat tube near the bottom bracket shell (crankset housing), on the underside of the bottom bracket shell or on the left rear dropout (rear hub).